Sleepless in the C-Suite - Creating a World-Class Emergency Department

Explore strategies for creating a world-class emergency department in this 25-minute conference talk. Delve into the challenges faced by hospital CEOs and leadership teams in the evolving landscape of emergency medicine. Examine key topics such as navigating transitions, aligning incentives under population health, improving customer service, and addressing conflicts with community physicians. Learn from experienced professionals who share successful practices and provide tools for tackling issues like admissions, payor contracting, and leadership development. Gain insights on strategic planning, healthcare reform, and operational improvements to enhance your ED's performance and relevance in the changing healthcare environment.

Intro
The Good Old Days for Hospital CEOs
MHA: Make your Doctors Happy and Live Happily Ever After
Key Challenge: Navigating the Transition
Goals and Role Definition
Misalignment of Incentives under Population Health
Admissions!!!
Poor Customer Service
Lack of Leadership
Payor Contracting
Irrelevancy
Conflicts with Community Physicians
Lack of Alternatives