Building a Healthy On-Call Culture

Explore the essential components of creating a robust on-call culture in this 39-minute Devoxx conference talk by Serhat Can. Learn why effective incident response is crucial for minimizing revenue loss and maintaining credibility. Discover six key elements for improving on-call practices: transparency, shared responsibilities, wartime preparedness, resilient system design, actionable alerts, and continuous learning. Gain valuable insights for both developers and management on topics such as stress management, microservices, DevOps, customer communication, automated alerting, training importance, and postmortem analysis. Understand how prioritizing people in incident response can transform on-call duties from a burden into a competitive advantage, ultimately leading to increased employee and user satisfaction.

Intro
The most reliable services failed
Incidents are Pingo
Research
Results
Stress
Resilience
Microservices
DevOps
Personal story
Customer reports
Stop the bleeding
Actionable alerts
Automated alerting
Importance of training
Onboarding
Transparency
Open Source
Analyze
Postmortem
Recap
Summary
Conclusion
Communication with upper management