Scaling SLOs with Kubernetes and Cloud Native Observability

Explore the evolution and implementation of Service Level Objectives (SLOs) in a cloud-native environment through this informative conference talk. Discover how defining SLOs and Service Level Indicators (SLIs) is crucial for implementing Site Reliability Engineering (SRE) practices. Learn how service metrics, including SLOs, SLIs, and Error Budgets, can help measure system performance and improve customer experience. Understand the potential of these metrics as early predictors of customer satisfaction, Net Promoter Score (NPS), and churn rates. Delve into the concept of SLO-as-code and how it automates observability in cloud-native technologies. Examine the role of Kubernetes and Prometheus in scaling SLOs while promoting best practices and standards using Observability as code. Finally, gain insights into operationalizing error budgets by integrating these technologies with Jenkins and Rancher.

Scaling SLOs with Kubernetes and Cloud Native Observability - George Hantzaras, Citrix Systems