Argue Better with Active Listening

Explore effective communication strategies in this 24-minute conference talk from PowerShell Summit 2022. Delve into the concept of active listening as a tool for better argumentation and conflict resolution. Learn about the token system, potential pitfalls to avoid, and why active listening is effective. Discover the side effects and limitations of this technique, and understand the importance of good faith in discussions. Gain insights on when to apply active listening and when to step back, complete with a helpful flowchart. While not a substitute for attending the summit in person, this recording preserves valuable information on improving interpersonal communication skills in technical environments.

Intro
The Solution
Active Listening
The Token
Pot Holders
Sam and Terry
Solution
Slow Process
Things to Avoid
Bad Actors
Why Active Listening Works
Active Listening Side Effects
Active Listening Limitations
Good Faith
Choose wisely
Flow chart
Time to step back
Wrap up