Perfect Phrases for Difficult Situations - The Advanced EM Boot Camp - Ghazala Sharieff, MD

Learn effective communication techniques for handling challenging situations in emergency medicine. This 30-minute talk from the Advanced EM Boot Camp series explores perfect phrases to use with patients and colleagues. Discover strategies for improving patient experience, managing stress, and enhancing nonverbal skills. Master the art of bedside manner, including body language, facial expressions, and active listening. Gain insights on addressing difficult conversations, such as delivering bad news or dealing with angry patients. Explore the importance of keeping patients informed, offering apologies when appropriate, and acknowledging team efforts. Develop skills to navigate value-based purchasing, legal consequences, and the Triple Aim in healthcare. Enhance your ability to provide compassionate care while maintaining professional boundaries in high-pressure emergency department settings.

Patient experience is not going away
Valuebased purchasing legal consequences
Triple Aim
Stress
Being Quiet
Whats Your Emergency
Postit Notes
Nonverbal Skills
Pay Attention
Facial Expressions
Who Would You Rather
Body Motion
Sitting vs Standing
Eye Contact
Handshake
Bedside rounding
Take time for yourself
Storytime
Take a deep breath
Hes gonna die
Work or play
Three Big Drivers
Keeping Patients Informed
I Apologize
What Do You Want
I See You Uncomfortable
You Really Angry
I Dont Know the Diagnosis
Acknowledge Your Team
Feedback
Prayer
Its Never Too Late