Optimizing ED Communication - Shari Welch, MD

Explore strategies for optimizing communication in emergency departments with Dr. Shari Welch, a seasoned emergency physician and healthcare quality improvement consultant. Learn about the impact of noise on patient care, various communication methods, and innovative solutions to enhance efficiency. Discover how to implement effective verbal, written, and visual communication systems, understand the factors affecting medium selection, and measure communication improvement. Gain insights into decentralizing nursing stations, utilizing technology, and designing communication schemes tailored to the unique challenges of the emergency room environment.

Intro
Ambient Noise
Worst Sources of Noise
Good News
Patient Perspective
ED Patients
ED Noise
Noise
Communication Effectiveness
Overload
Communication Errors
Lack of Communication
Communication in the Head
Noise in the ER
Verbal communication
Written communication
Visual signals
Communication systems
Mediums
Technology Independent
Flags
Technology
Overhead Paging
Factors Affecting Medium Selection
Convenience Threshold
Nurse Communication
Communicating Urgency
Measuring Communication Improvement
Decentralizing Nursing Stations
The Yawker Tracker
Designing a Scheme
Example