YoVDO

New After-Sales Service in SAP S/4HANA - Transitioning from SAP ECC and CRM

Offered By: SAP via YouTube

Tags

SAP S/4HANA Courses Customer Relationship Management Courses Business Process Management Courses Customer Service Courses Enterprise Resource Planning (ERP) Courses

Course Description

Overview

Explore the key differences and similarities in after-sales service processes when transitioning from SAP ECC Customer Service and SAP CRM Service to SAP S/4HANA in this informative one-hour webinar. Gain insights into outcome-based business models and witness system demonstrations covering configure, price, and quote scenarios, order processing, fulfillment, and KPI monitoring. Learn how SAP S/4HANA enhances service capabilities and streamlines operations for improved customer satisfaction. Access additional resources, including slide decks and blog posts, to deepen your understanding of SAP S/4HANA's impact on service processes.

Syllabus

[Introduction]
[Overview]
[What's different with SAP S/4HANA?]
[Outcome-Based Business]
[Demo Scenario - Configure, Price, and Quote]
[Demo Scenario - Order]
[Demo Scenario - Fulfill]
[Demo Scenario - Monitor KPI]
[Wrap-Up + Key Takeaways]
[Q&A]


Taught by

SAP Community

Related Courses

Business Processes: Modeling, Simulation, Execution
openHPI
Business Process Management
Saarland University via Independent
Process Mining: Data science in Action
Eindhoven University of Technology via Coursera
BPMN Meets DMN: Business Process and Decision Modeling
openHPI
Business Process Management: an Introduction to Process Thinking
Queensland University of Technology via FutureLearn