Managing Vendor Incidents - Strategies for Effective Incident Management

Explore effective strategies for managing vendor incidents in this 40-minute conference talk from Conf42 Incident Management 2024. Learn how to classify vendors by tiers, build positive relationships, handle documentation site issues, and create vendor runbooks. Discover essential information to collect about vendors, techniques for contacting them during incidents, and ways to engage your support team. Gain insights on conducting post-incident reviews and maintaining vendor relationships. Equip yourself with practical knowledge to navigate the complexities of vendor incident management and improve your organization's incident response capabilities.

Introduction and Speaker Background
Understanding Vendor Incidents
Classifying Vendors by Tiers
Building Positive Vendor Relationships
Handling Vendor Incidents
Clarifying Vendor Relationship Ownership
Integrating External Services with Your Website
Handling Documentation Site Issues
Creating Vendor Runbooks
Essential Vendor Information to Collect
Contacting Vendors During Incidents
Engaging Your Support Team
Post-Incident Reviews and Vendor Relationships
Summary and Final Thoughts