Loosely Coupled - Micro-Frontends and Capital One's Contact Centers
Offered By: Linux Foundation via YouTube
Course Description
Overview
Explore Capital One's journey in transforming their Contact Center application from a monolithic system to a flexible, micro-frontend platform in this 35-minute conference talk. Discover how the company overcame challenges to enable rapid, high-quality delivery with minimal team friction while maintaining code consistency and fostering open communication. Learn about the application's high-level architecture and gain insights into leveraging the Node.js/JavaScript ecosystem for enterprise-scale solutions. Understand how this approach allows up to 50 teams to develop new intents and make real-time changes to accommodate shifting business, legal, and regulatory requirements across multiple customer engagement channels.
Syllabus
Loosely Coupled - Micro-Frontends And Capital One’s Contact Centers - Steve Husak & Noah Mandelbaum
Taught by
Linux Foundation
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