Lessons Learned Productionising Large Language Models for Stripe Support

Explore key insights from Stripe's implementation of Large Language Models (LLMs) in their support operations. Discover how Staff Data Scientist Sophie Daly and her team leveraged LLMs to revolutionize customer support by efficiently answering user questions. Learn about the advantages of LLMs in support contexts, including their ability to excel at question-answering, sentence completion, and text summarization while requiring significantly less training data than previous models. Gain valuable lessons and best practices for productionizing LLM applications in a real-world business environment, specifically focusing on Stripe's pioneering efforts in integrating this technology into their support infrastructure.

Lessons Learned Productionising LLMs for Stripe Support