Launching Scotiabank's Customer-Facing Chatbot - From Strategy to Implementation

Explore the journey of building and launching Scotiabank's in-house customer-facing chatbot in this 39-minute conference talk from the Toronto Machine Learning Series. Learn how a team of data scientists leveraged AI to resolve customer inquiries in a large organization. Discover the strategic planning process, from prioritizing intents to creating a repository of training and testing utterances for Natural Language Understanding. Gain insights into the collaborative efforts between business, product, engineering, content, design, and accessibility teams to deliver a dynamic conversational experience. Understand how NLP and ML techniques are used to assess chatbot health and identify new training topics. Delve into the challenges and solutions of implementing AI-driven customer service in a complex organizational setting.

Launching Scotiabank's Customer Facing Chatbot for a Large Organization