ITIL, ITSM, IT Service Delivery Management Tutorial

Dive into the fundamentals of IT service delivery with this comprehensive tutorial based on ITIL, ITSM, and IT solution delivery processes. Explore key topics essential for understanding the basics of IT service delivery and preparing for the ITIL foundation exam. Gain valuable insights into ITIL's role in product positioning and customer service. Cover a wide range of subjects, including ITIL service lifecycle stages, service strategy, service design, service transition, service operation, and continuous service improvement. Learn about crucial concepts such as service value creation, demand management, service portfolio management, and various ITIL processes like incident management, problem management, and knowledge management. Discover the functions of IT service desk, application management, and IT operations management. By the end of this 1 hour and 30 minutes tutorial, acquire a solid foundation in ITIL principles and their practical applications in IT service management.

1. What is ITIL | ITSM | IT service | Define ITIL | ITIL Tutorial Basics.
2. Complete ITIL service life cycle stages| Process roles tools | ITIL overview in 10 min.
3. ITIL | what is service, service management and stake holder.
4. ITIL| define what is Process | Function | Role.
5. ITIL |What is Service Strategy | Purpose and Objectives.
6. ITIL | Types of Services | Core, enabling, enhancing services.
7. ITIL | Service value creation |utility and warranty.
8. ITIL | value creation | service assets | resource and capability.
9. ITIL | Service Package and service level package.
10. ITIL | Demand Management purpose,scope,objectives.
11. ITIL | service portfolio management Management purpose,scope,objectives.
12. ITIL | Financial Management purpose,scope,objectives.
13. ITIL | business relationship Management purpose,scope,objectives.
14. ITIL l |What is Service Design | Purpose Objectives Roles.
15. ITIL | service design roles | 4Ps of service management.
16. ITIL tutorial | Service Design Package.
17. ITIL| service catalogue management | 2 and 3 view presentation.
18. ITIL | Service Level Management | Service Design Process | SLA structures.
19. ITIL | Supplier Management overview.
20. ITIL | Capacity Management process overview.
21. ITIL | Availability Management process overview | Incident Lifecycle.
22. ITIL | access or security Management process overview | Service Design.
23. ITIL | Design coordination process overview.
24. ITIL | Service transition overview.
27. ITIL | Service Asset and Configuration Management SACM Process overview.
28. ITIL | Release and Deployment Management process overview.
29. ITIL | Knowledge Management process overview.
30. ITIL| service operation overview.
31. ITIL | Event Management Process Overview.
32. ITIL | Incident management overview | workflow.
33. ITIL | Problem Management Process Overview.
34. ITIL | Request fulfillment Process Overview.
35. ITIL | Access Management Process Overview.
36. ITIL | IT service desk function Overview | Types.
38. ITIL | Application Management Function Overview.
39. ITIL | IT Operation Management Function Overview.
40. ITIL | Continuous Service Improvement overview.
41. ITIL | seven step improvement process.
43. ITIL | important key terms and concepts in service management.