How to Enable Personalized Dialogues with Customers and Employees Using Generative AI

Explore a groundbreaking approach to customer service using Generative AI in this 33-minute video from Google Cloud Tech. Learn how Cognizant's Generative AI team developed an advanced bot capable of understanding context, speaking multiple languages, and adapting to various roles without traditional FAQ training. Discover how this innovative solution detects implicit context, performs on-the-fly calculations, and maintains memory to enhance customer interactions. Gain insights into the bot's development process, which leveraged Google Cloud technology, diverse data sources, and regulatory guidelines. Understand the potential of Generative AI to revolutionize customer experience and streamline communication across channels, addressing the challenges of growing call volumes and repetitive customer interactions.

How to enable personalized dialogues with customers and employees (using GenAI)