How to Accelerate the Adoption of Your Internal Platform

Discover strategies for accelerating internal platform adoption in this 20-minute conference talk from PlatformCon 2023. Explore key principles and techniques to enhance user engagement, including understanding user needs, focusing on user experience, creating delightful documentation and onboarding processes, providing reliable support, leveraging internal marketing, and implementing dedicated modernization squads. Gain insights from two real-world case studies featuring Slack and REA Group, where these approaches were successfully applied. Learn how to measure platform success through adoption rates and implement practical methods to ensure your internal platform thrives within your organization.

Intro
Understand the needs of your users
Focus on providing a great user experience
Documentation and onboarding should be a delight
Provide reliable and user-friendly support
Flex out your Internal marketing muscle
Create your own dedicated modernization squad