Growing Together with the BEAM - 20 Years of Erlang/OTP in Telia ACE

Explore the 20-year journey of Telia ACE, a leading Nordic contact center product, and its growth alongside the BEAM ecosystem in this conference talk from Code BEAM Europe 2022. Discover how Erlang/OTP's scalability, availability, and ease of development have been leveraged to handle various communication channels for major companies and municipalities. Learn about the platform's history, challenges, and ongoing projects from Hans Nahringbauer, a long-time Erlang enthusiast, and Stavros Aronis, a senior developer. Gain insights into Telia ACE's architecture, integration with AWS services, and collaboration with Google CCAI. Understand the reasons behind choosing Erlang and how it has contributed to the platform's success over two decades. Follow the presentation's progression through key topics, including the initial Erlang adoption, architectural overview, and future plans for continued growth with the BEAM.

00:00 - - The Story about Erlang and Telia Ace
08:37 - - First Installation
09:36 - - Why Erlang?
15:33 - - Architecture Overview
18:21 - - Ace Recording G2 - Staging
24:45 - - Telia ACE & Google CCAI
28:01 - - Summary + QnA