Growing Together with the BEAM

Explore the evolution of Erlang/OTP and its impact on Telia ACE, the leading contact center product in the Nordics, in this insightful conference talk from Code BEAM Europe 2022. Discover how BEAM's scalability, availability, and ease of development have been leveraged to handle various communication channels for major companies and municipalities. Follow the journey of Telia ACE from its early adoption of Erlang/OTP over 20 years ago to its current exciting projects, including integration with AWS services. Gain valuable insights into the history, challenges, and ongoing developments from Hans Nahringbauer, a long-time Erlang enthusiast, and Stavros Aronis, a senior developer and consultant. Learn about key milestones, datacenter strategies, and the integration of Telia ACE with Google CCAI, providing a comprehensive look at the growth and success of one of the earliest Erlang/OTP implementations in the industry.

Intro
Erlang & Telia ACE
The story begins in 1997
Why we chose Erlang in 1997
The conclusion 20 years later
Milestones 1997-2010
Milestones 2012-2022
Datacenters
Telia ACE & Google CCAI
Summary
Outro