Giving and Getting Technical Help in Open Source Without Being Scared

Discover strategies for effectively giving and receiving technical assistance in open source projects without fear in this 22-minute conference talk by Sonia Singla from CNCF. Explore the sociopolitical aspects of the developer community, learn how to ask questions with confidence, and understand common mistakes experts make when providing help. Gain insights on managing contributors, fostering project success, and creating an inclusive environment. Acquire practical tools for choosing the right place to ask questions, practicing the 15-minute rule, and providing constructive feedback. Learn to shape behavior, encourage inquiry, and use inclusive language to create a healthy open source community.

Intro
Overview
Sonia Singla
Asking Questions Can Be Hard
Helping Can Be Hard
Helping His Culture
Privilege and Bias
Opportunity and Visibility
Advice
Community Bridge
Mindset of Asking
Choose the right place to ask
Dont get annoyed
Practice of 15 minute rule
Big picture goal
Dont do this
Say what you have tried
Say thanks give feedback
Summary
Encourage Asking Questions
Shape Behavior
Healthy Environment
Help them
Help them grow
Use inclusive language
Dont use easy words
Conclusion
Outro