From Fragile to Antifragile Internal Platforms

Explore the concept of antifragile internal platforms in this 25-minute conference talk from PlatformCon 2024. Delve into the challenges faced by internal platforms, often susceptible to economic downturns, funding changes, and shifting leadership priorities. Learn how to transform fragile platforms into antifragile systems that thrive under stress and volatility. Discover the importance of the platform as a product approach, focusing on customer needs, building trust, and reducing blind spots. Examine strategies for demonstrating platform value in the face of clear costs and unclear revenue. Understand the critical role of trust and 360-degree transparency in creating sustainable platforms that can withstand organizational pressures. Gain insights into avoiding common pitfalls such as mandates, blind standardization, and vague productivity goals that can erode trust and hinder platform sustainability.

From Fragile to Antifragile Internal Platforms - Manuel Pais | PlatformCon 2024