First Steps on the Journey to Become More Data Driven - What We've Learnt Along the Way

Discover how a firm's administration business is embracing data analytics to enhance the customer experience for pension scheme members in this 15-minute conference talk. Learn about the key lessons gained during the implementation process, including the impact of a new customer web portal on service delivery. Explore real-world examples illustrating how data is streamlining the customer journey and improving overall efficiency. Gain valuable insights into the initial steps of becoming a more data-driven organization and the challenges faced along the way.

First steps on the journey to become more data driven: what we’ve learnt along the way.