Driving Personalized Interactions Across the Customer Journey

Discover how to orchestrate cross-channel customer journeys and design event-triggered interactions throughout the entire customer lifecycle in this 24-minute session from Microsoft. Learn to leverage Customer Insights for a unified view of your customers and combine it with Customer Journey Orchestration to enable real-time, event-based, omnichannel journeys powered by AI content recommendations and insights. Gain knowledge on creating relevant digital and physical interactions in real-time to enhance customer experiences. Explore additional resources, including in-depth content and training, product information for Dynamics 365 Marketing, and upcoming release notes. Connect with Microsoft experts or local Dynamics 365 partners for further assistance in implementing these strategies.

Driving personalized interactions across the customer journey | OD344