Diving Into the VOID - Understanding Software Incidents and Resilience

Explore the Verica Open Incident Database (VOID) in this 29-minute conference talk from Trifork's Observability Event 2024. Gain insights into software-related incident reports and their importance in enhancing internet resilience and safety. Learn about the contents of the VOID, research findings, and common myths surrounding software failures. Discover the significance of Mean Time to Recovery (MTTR) and the sociotechnical nature of systems. Understand the value of near misses in incident analysis and explore a new approach to improving software reliability. Delve into chaos engineering concepts and site reliability practices to enhance your understanding of modern software development challenges.

Intro
About the VOID
What's in the VOID
Research & myths
MTTR
Your systems are sociotechnical
Don't dismiss near misses
The new approach
Outro