Disaster Recovery Book

Explore best practices for creating operational runbooks in this 18-minute conference talk from linux.conf.au. Learn why, when, and how to write effective runbooks for software development teams. Discover industry-accepted standards, guidelines for content and detail level, and strategies for keeping runbooks up-to-date. Gain insights into establishing an operational support model within development teams, improving incident response, and balancing firefighting with product improvement. Cover topics including initial response, impact assessment, SLAs, investigation techniques, damage control, and post-incident reviews.

Intro
SOFTWARE DEV PROCESS
OPERATIONAL SUPPORT MODEL
OPERATIONAL RUNBOOK
INITIAL RESPONSE
IMPACT. EXPECTATIONS. SLA.
INVESTIGATION & DAMAGE CONTROL
THOROUGH INVESTIGATION
POST INCIDENT REVIEW