Delivering Bad News: Helping Your Community Through a Rough Patch

Learn effective strategies for navigating difficult situations in community management through this insightful conference talk. Explore how to handle community anger, maintain transparency, and communicate effectively during challenging times. Discover the importance of understanding your role, supporting your community, and addressing grievances honestly. Gain valuable insights on interacting with the press, maintaining integrity, and fostering trust within your community. Equip yourself with practical tools to guide your community through rough patches and emerge stronger.

Introduction
What you do when your community gets angry
Remember which hat youre wearing
Remember whose side youre on
Community grief
Youre on their side
The community was right
Talking to the press
Which hat am I wearing
Tell the truth
Throwing someone under the bus
Be brutally honest
Questions