Death of The Spotify Model - On Radical Productivity Improvements at Enterprise Scale

Explore the evolution and challenges of implementing the "Spotify Model" at enterprise scale in this conference talk from GOTO Amsterdam 2022. Discover how ING Bank Netherlands transformed its IT department, moving beyond the initial adoption of the Spotify Model to address productivity issues and create a top engineering culture. Learn about the introduction of MicroTeams, the shift towards product thinking, and the transition from traditional IT roles to cloud engineering. Gain insights into scaling improvements across a large IT enterprise while maintaining engineer satisfaction and project delivery. Examine the good, bad, and ugly aspects of establishing a high-performance IT department where technology is a first-class citizen, and understand the practical steps taken to roll out these changes at scale.

Intro
Setting the scene
What books inspired us
Way of working at ING over time
The "Spotify Model"
Improving the journey
Death of the IT manager
MicroTeams
Product thinking
What happened to OPS?
From Linux specialist to cloud engineer
Is it all awesome?
Rolling out at scale
Conclusions
Outro