Customer Centric Observability at Scale Leveraging AIOps and OpenTelemetry

Explore how Intuit implements customer-centric observability at scale in this 41-minute conference talk from the Linux Foundation. Learn about Intuit's Real User Monitoring Solution, which leverages OpenTelemetry to measure and alert on key user functionality availability. Discover how their AIOps platform powers anomaly detection in customer experiences using real-time techniques. Understand the implementation of OpenTelemetry across the stack, enabling correlation between front-end customer issues and deep infrastructure problems. Gain insights into applying BigData and AIOps techniques with Real User Monitoring and real-time tracing data to significantly reduce detection and triage time for customer-impacting issues.

Customer Centric Observability at Scale Leveraging AIOps & OpenTelemetry - Venkatesh & Vigith