Creating On-Call Heroes: Strategies for Effective On-Call Practices

Discover strategies for effective on-call practices in this 16-minute conference talk by Einat Mahat at Conf42 IM 2023. Learn about ownership, responsibility, and the importance of sidekicks in on-call teams. Explore routine expectations, proactive prevention techniques, and triage tactics. Gain insights on mitigating issues, conducting investigations, and implementing lessons learned. Understand the significance of prevention protocols, leadership roles, and burnout prevention. Delve into creating a supportive on-call culture, embracing your inner hero, and building a strong team. This talk provides valuable information for IT professionals looking to improve their on-call processes and create a more effective incident management system.

intro
ownership and power
with great power comes great responsibility
about einat
agenda
- sidekicks
- routine
- expectations
- odyssey
proactive / try to prevent
show up!
triage tactics
mitigate or resolve
investigate
lessons learned per incident
prevention protocols
leadership roles
prevent burnout
supportive on-call culture
embrace the hero within
build your league
thanks!