Create a World-Class Emergency Department - EMPs Physicians in Triage Models

Explore innovative strategies for creating a world-class emergency department in this 30-minute conference talk. Delve into the Physicians in Triage Models implemented by Emergency Medicine Physicians (EMPs). Learn about the evolution of ED management, potential downsides, and the role of physicians as greeters. Examine real-world experiences from Samaritan and Hamilton hospitals. Discover how to optimize patient flow through effective intake processes, including strategies for vertical and horizontal patients. Gain insights into designing greeting systems, anticipating problems, and measuring performance improvements. Address challenges during surge times and explore future trends in ED intake processes. Equip yourself with practical tools and techniques to enhance leadership, management, operations, and strategic planning in your emergency department.

Intro
Intake: The Critical Patient
Another Perspective
How Did we Get Here?
Downsides
Help Define the Issue
Physician As Greeter
EMP Implement Worries
EMP Internal Experience
EMP of Samaritan
EMP of Hamilton
Relating Good Greeting Practice to Patients
Flowcharting the Intake Process
ED Activity Level 1
ED Activity Level 3
The Role of the Flow Doctor
Consumer Flows
The Vertical Patient
The Horizontal Patients
Building the Better Practice
Improving Greeting Performance
Greeting Systems Design
Anticipated Problems
Time Measures Change
Intake System Design
Intake Under Duress SURGE TIME
The Greeting Process Future