Humanizing Your Documentation

Explore the importance of empathetic technical documentation in this conference talk from JSConf Iceland 2018. Discover how to create more accessible, approachable, and user-focused documentation by considering the emotional state of your readers. Learn why understanding user frustrations and disappointments is crucial for developers and technical writers. Gain insights into shaping the mood of your docs to better support users struggling with software issues. Examine the impact of language choices on user experience and uncover strategies for writing documentation that addresses specific use cases. Acquire practical tips for crafting technical content that resonates with readers and helps them overcome challenges more effectively.

Carolyn Stransky: Humanizing Your Documentation | JSConf Iceland 2018