Weathering the Storm - The Art of Crisis Communications

Explore the fundamentals of crisis management in cybersecurity with a focus on effective communication strategies. Learn how to prepare for high-pressure situations, manage internal stakeholders, and communicate externally with customers and the community. Discover the RACY model, techniques for creating process flows and war rooms, and the importance of vulnerability disclosure. Gain insights on monitoring, building authentic relationships, and achieving successful outcomes during security crises. Apply these practical strategies to enhance your organization's ability to navigate and mitigate the impact of critical incidents in the ever-evolving landscape of information security.

Intro
Welcome
Introduction
Why How
Planning
The racy model
Get to know your team
Writing process flows
Creating a war room
Managing stakeholders
Take your stakeholders to lunch
Vulnerability disclosure
Monitoring
Internal Team
External Communication
Be Authentic
Be Successful
Recap