Automated Testing for Conversational AI: From Manual to Automated Approaches

Explore the critical role of automated testing in ensuring the success of chatbots and voice assistants in this 30-minute talk from Databricks. Delve into the challenges of testing conversational AI, where unpredictable user behavior and infinite training data sets make manual testing impractical. Learn why chatbots fail, what aspects to test, and how to implement automated testing and training processes. Gain hands-on experience with Botium for running automated tests. Discover a holistic approach to chatbot testing that addresses user expectations and adds value to your AI-powered conversational interfaces.

Intro
Agenda
What are chatbots
Why are chatbots so big
Why failures cost so much
User expectations
What testing can do
Holistic test approach
Adding value
Automation
Demo
Bottombox