Are You Really Delivering Customer Value?

Explore the concept of customer value delivery in this GOTO 2015 conference talk. Learn about Lean Management basics, quality, money, and speed as key components of value. Discover the importance of value stream mapping and analysis to identify areas for improvement. Examine the impact of silos and task switching on efficiency. Gain insights into creating current and future state value stream maps. Understand how to work through a value stream effectively and implement strategies to enhance customer value delivery. Apply practical examples and techniques to assess and improve your organization's ability to provide genuine customer value.

Introduction
Lean Management Basics
Quality
Money
Speed
Value Stream
Silos
Value Stream Mapping
Value Stream Analysis
Value Stream Map
Current State
Switch Tasks
Do Fewer Things
Example
Future State
Blog Post
Work Through a Value Stream