YoVDO

Help from the Helpdesk - Cybersecurity Insights and Career Advice

Offered By: YouTube

Tags

IT Support Courses Career Development Courses Cybersecurity Courses Risk Management Courses Digital Forensics Courses ADHD Courses Active Defense Courses

Course Description

Overview

Save Big on Coursera Plus. 7,000+ courses at $160 off. Limited Time Only!
Explore help desk strategies and career insights in this 50-minute conference talk from AIDE 2013. Delve into topics including the Verizon Data Breach Report, active defense, ADHD in IT, risk rating, information security forensics, and the importance of scripting. Gain valuable pro tips and learn about the line of demarcation in IT support roles. Discover the challenges and rewards of a help desk career, including the necessity of hard work and the occasional "dirty secrets" of the industry.

Syllabus

Intro
Survey Time
Verizon Data Breach Report
Active Defense ADHD
Help from the helpdesk
A career
Risk rating
Information security forensics
Dirty secret
Hard work
Pro tip
Scripts
Line of demarcation
Feedback


Related Courses

Introduction to Finance
University of Michigan via Coursera Information Security and Risk Management in Context
University of Washington via Coursera Financial Engineering and Risk Management
Columbia University via Coursera Building an Information Risk Management Toolkit
University of Washington via Coursera Caries Management by Risk Assessment (CAMBRA)
University of California, San Francisco via Coursera