Ten Things We've Learned From Running Production Infrastructure at Google

Explore key insights from Google's Site Reliability Engineering (SRE) practices in this 39-minute conference talk. Discover ten fundamental organizational principles learned from managing one of the world's most complex production infrastructures. Learn about the importance of reliability, the "cattle vs. pets" approach, blameless culture, effective measurement, failure modes, and automation. Understand why change is constant and the leading cause of outages, why outages are inevitable, and the concept of avoiding "haunted graveyards" in systems. Gain valuable knowledge on maintaining reliable, scalable, efficient, and agile production environments from Google's extensive experience in SRE.

Intro
Culture
1. Reliability can't be taken for granted
2. Cattle vs. Pets
3. Blamelessness
4. Measure what matters
A word on Ops
5. Failure modes
6. No heroes
7. Automation
Change is constant
8. Change is No. 1 reason for outages
9. Outages are inevitable
10. No haunted graveyards
What did we learn?
Outro