The Complete Guide to Service Portal in ServiceNow

Learn how to configure, customize, and build Service Portals in ServiceNow!

What you'll learn:

• An advanced understanding of service portal in ServiceNow
• How to create widgets and leverage instance options
• How to implement providers, dependencies, and templates
• Service portal best practices

Description

Service Portal can be a challenging application to master. There are many undocumented components and following a linear progression can be tricky. It's one of the largest applications on the platform with many different components that must all work together in harmony in order to deliver a successful customer-facing portal.

In this course, we'll examine how everything works together. We'll explore the service portal tools, widget development, Service Portal APIs like record watch, widget dependencies and providers, as well as Service Portal best practices and so much more!

We'll end this course by creating our very own service portal called HelpNow, which leverages custom and out-of-box widgets.

Prerequisites

1. A strong understanding of ServiceNow

2. JavaScript

3. AngularJS

Course Outline

The Complete Guide to Service Portal in ServiceNow will cover the following topics:

1. The history of Service Portal

2. Exploring the out-of-box Service Portal

3. The anatomy of a portal

4. Service Portal tools such as the Widget Editor

5. Widgets and their components

6. Widget instance options and the option schema

7. The page and widget lifecycle

8. Client and server-side development

9. AngularJS directives

10. Templates, providers, and dependencies

11. Leveraging script includes within Service Portal

12. Embedding widgets

13. Communicating between widgets

14. The record watch API

15. How to theme a portal

16. SCSS variables

17. Page route maps

18. Search and search sources

19. Announcements

20. Building a new portal

21. And much more!