Operations Management: Management of Quality

Operations Management Training Program (Course 7 of 8)

What you'll learn:

• Identify the key differences between quality in manufacturing and service operations.
• Match quality performance objectives with indicators that are normally used as their measure.
• Identify quality management principles.
• Match phases of the transformation model with quality management activities that are typically carried out at each phase.

The course on Management of Quality is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenience.

Quality is an essential ingredient for any successful company. A company with quality products and services takes the time to get to know its customers and their expectations. When a company stops being committed to quality, it starts losing customers. In order to meet customers' expectations, a company must make quality a key concern at every stage of operations. From production to delivery and beyond, everyone in the company must be committed to the pursuit of quality.

Quality is a complex term. It can refer to how well a product or service meets a company's own quality standards. Or it can refer to how well a company's product or service satisfies its customers. If its customers are unhappy, a company will find it difficult to survive in the marketplace. For a quality management strategy to succeed, a company's quality standards must be aligned with its customers' quality expectations.

There are many different quality management strategies, and these can vary from organization to organization. Some quality management concepts and practices have been simplified in this course, for training purposes. Products and services are usually associated with manufacturing and service industries respectively. However, in this course, the term "product" is often used to represent "services" as well, to avoid redundancy.

Quality is crucial to manufacturing and service industries. All organizations need to set quality performance metrics and measure the performance of their products, services, and processes on an ongoing basis. Quality management has evolved over many years. It's based on a number of key principles, which stress the vital role of suppliers, organization leaders, and customers in any quality initiative.

When implementing a quality management strategy, companies can use many tools, including the transformation model and Lean Six Sigma. All these tools have the same ultimate goal – delivering quality to the customer.

This course covers many quality management principles, techniques, and tools that can be applied in service or manufacturing organizations. All employees must understand and be committed to the organization's quality management strategy. By preparing for excellence, monitoring quality, and continuously improving, an organization can become a quality leader.

That’s it! Now go ahead and push that “Take this course” button, and see you on the inside!