YoVDO

Desktop IT Support Level 1 & 2 in real life (Troubleshooting

Offered By: Udemy

Tags

Information Technology Courses System Administration Courses BitLocker Courses Data Backup Courses Password Management Courses

Course Description

Overview

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT

What you'll learn:
  • Backup Data from Dead Computer
  • The security database on the server does not have a computer ( most common issue )
  • Bitlocker issue how to suspend and get the Bitlocker Code
  • Changing Tape Library Server Storage
  • Change hard disk for the Server
  • Rest Password
  • Restore User Profile
  • Cannot join the domain
  • Replace the hard disk or backup from dead laptop
  • Connect Cisco Switch Or Router via Console Cable
  • Replace RAM or Increase
  • Monitor issues
  • Docking Station issues

This course in 2023 will teach you how to become a Desktop Engineer. Here I shall provide almost common issues in real life, what almost users and client-facing issue and how we resolve these issue with a perfect solution.



Windows 10 & Windows Server used in this course

  • Windows client ( windows 11and windows 10 )

  • Windows Server ( 2016 & 2019 )

Windows Server Version available till today :

  • Windows Server 2003

  • Windows Server 2008

  • Windows Server 2012

  • Windows Server 2016

  • Windows Server 2019


Windows Client Version available till today :

  • Windows XP

  • Windows Vista

  • Windows 7

  • Windows 8

  • Windows 10

  • Windows 11

Other name for IT Support

  • System Administration

  • System Administration ( Level 1 )

  • System Administration ( Level 1 & 2 ) Desktop Support

  • Remote Support

  • Field Support

  • Desktop Engineer

  • Remote Engineer

  • Helpdesk

  • IT Engineer

  • ITSupport

Duties and responsibilities of the job ( for some company )


  • Installing and configuring computer hardware, software, systems, networks, printers and scanners

  • Monitoring and maintaining computer systems and networks

  • Responding in a timely manner to service issues and requests

  • Providing technical support across the company (this may be in person or over the phone)

  • Setting up accounts for new users

  • Repairing and replacing equipment as necessary

  • Testing new technology

  • Possibly training more junior staff members.

  • Install and configure software and hardware.

  • Manage network servers and technology tools.

  • Set up accounts and workstations.

  • Troubleshoot issues and outages.

  • Ensure security through access controls, backups and firewalls.

  • Monitor performance and maintain systems according to requirements.


Hope you will enjoy the course


Taught by

Tareq Tech

Related Courses

Introduction to Internetworking with TCP/IP
openHPI
Computer Networks
University of Washington via Coursera
Introduction to Enterprise Computing
Marist College via Independent
Introduction to Computer Networking
Stanford University via Stanford OpenEdx
Introduction to Linux
Linux Foundation via edX