CRM Fundamentals

Want to become a Customer Relationship Management Professional? Do this course!

What you'll learn:

• CRM Fundamentals
• History of CRM
• What is a CRM System
• What are the benefits of a CRM System
• Learn concepts of CRM Strategy and Systems
• Design Highly Resilient and Scaleable CRM Solutions
• Learn Architecture of CRM
• Become Intimately Familiar With The CRM Platform

Are you looking for Customer Relationship Management (CRM) Training?

The CRM knowledge is fast becoming the must have requirements for any Enterprise Business working with Customers in any Industry. Most of the mayor banks and financial institutions rely on CRM Systems. This course is designed to help you understand the fundamentals of CRM. Even if you have never worked with a CRM System before. No programming knowledge needed and no prior CRM experience required. With this CRM knowledge under your belt, you will be in high demand by many employers and you can command a superior salary providing better services for Sales, Marketing and Customer Relations in the Enterprise.

In this course we will start with a broad overview of the CRM platform, the history, the evolution and then deep dive into the individual elements of the CRM platform. You will explore the Organization Chart of the CRM, Customer Database, CRM Concepts, Contact Center, eCommerce, CRM Process, Artificial Intelligence, etc.

CRM solutions can help keep track of contacts within a business, to allow both sales and marketing teams to personalize communication. ... So, if a contact has moved to a new job, your sales, service, and marketing teams know about it, allowing them to maintain and rebuild these important relationships.