User Onboarding Course (How To)

User onboarding optimization has a huge impact on user retention, allowing users to engage with a product and understand its value. We'll take a look at several user onboarding patterns.

What you'll learn

• Welcome messages (greetings, tips)
• Walkthrough (tours, hotspots, explainer videos, etc.)
• Guided actions (account setup, personalization, permissions, etc.)
• Deferred account creation
• Empty states when no content is available to show yet

Introduction to User Onboarding

This is an introduction to user onboarding and why it's important. We'll look at common UI patterns for onboarding, and you'll see several examples from popular products.

Chevron 6 steps

• What is User Onboarding?

  1:48

• Why is User Onboarding Important?

  5:41

• Onboarding Patterns: Hospitality

  2:05

• Onboarding Patterns: Product Explanation

  6:00

• Onboarding Patterns: Guided Actions

  4:53

• Review of Introduction to User Onboarding

  7 questions

Going Beyond & Best Practices

Onboarding experiences are not just for new users. They also benefit existing users who want to learn about a new feature or advanced technique. Onboarding also extends beyond the app, through touch points such as emails and knowledge bases. To wrap up this course, we'll look at best practices.

Chevron 3 steps

• A Holistic, Ongoing Onboarding Experience

  3:47

• Best Practices

  2:45

• Review Going Beyond & Best Practices

  5 questions