Service Cloud for Slack

Improve customer service using Service Cloud and Slack

• Resolve cases faster and delight customers with Slack.
• Assemble an expert team to solve customer problems quickly with swarming.
• Track and resolve widespread service disruptions quickly.

• Slack for Service
• Discover Slack for Service
• Create a Plan to Bring Slack-First Thinking to Your Service Team
• Swarming on Cases
• Swarming for Customer Success
• Managing a Swarm
• Customer Service Incident Management Basics
• Get Started with Customer Service Incident Management
• Set Up Customer Service Incident Management
• Create and Swarm on an Incident
• Aim for Constant Improvement