Service Cloud for Slack

Offered By: Salesforce via Trailhead

Tags

Service Cloud Courses Customer Service Courses Slack Courses Incident Management Courses Customer Success Courses

Course Description

Overview

Improve customer service using Service Cloud and Slack

Resolve cases faster and delight customers with Slack.
Assemble an expert team to solve customer problems quickly with swarming.
Track and resolve widespread service disruptions quickly.

Syllabus

Slack for Service

Discover Slack for Service
Create a Plan to Bring Slack-First Thinking to Your Service Team

Swarming on Cases

Swarming for Customer Success
Managing a Swarm

Customer Service Incident Management Basics

Get Started with Customer Service Incident Management
Set Up Customer Service Incident Management
Create and Swarm on an Incident
Aim for Constant Improvement

Tags

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