YoVDO

Grow Your Career as a Customer Service Agent

Offered By: Salesforce via Trailhead

Tags

Customer Service Courses Artificial Intelligence Courses Communication Skills Courses Chatbot Courses

Course Description

Overview

Get skills to advance your career and tools to help you handle difficult cases.
  • See how artificial intelligence is changing customer service, from chatbots to analytics.
  • Learn effective communication techniques and best practices for engaging with customers.

Syllabus

  • Artificial Intelligence for Customer Service
    • Improve Customer Service Using Artificial Intelligence
    • Understand Why Chatbots Matter to the Contact Center
  • Communication Skills for Customer Service Agents
    • Learn Techniques for Solving Customer Service Issues
    • Deliver Proactive Service
    • Manage Dissatisfied Customers in the Contact Center

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