Enable Your People on Salesforce
Offered By: Salesforce via Trailhead
Course Description
Overview
Train users on Salesforce and get critical feedback to improve your apps.
- Learn how to support your Salesforce users and prepare them for success.
- Discover tools for tracking end user adoption of Salesforce.
- Learn how Salesforce releases new features and how your company can make the most of them.
- Gather insights from customers or employees with surveys.
Syllabus
- User Training and Enablement
- Communicate Your Training Goals
- Develop a Training Plan
- Build Your Training Library
- Add Learning as Users Work
- Encourage and Support Users
- User Adoption Metrics
- Measure Salesforce Usage
- Track Business Outcomes
- Salesforce Release Readiness Strategies
- Get to Know the Salesforce Release Process
- Get Early Access with the Sandbox Preview
- Find, Enable, and Communicate New Features
- Survey Basics
- Prepare for Your First Survey
- Build Your Survey and Select Default Settings
- Add Logic to Your Survey
- Send Out and Track Your Survey
Tags
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