Vocational : CRM Domestic Voice
Offered By: NIOS via Swayam
Course Description
Overview
Syllabus
Week-1
Lesson-1 : Introduction to Business Process Outsourcing (Pdf)
Week-2
Lesson-1 Video
Week-3
Lesson-2 Basic Communication at The Workplace (Pdf)
Week-4
Lesson-2 Video
Week-5
Lesson-3 Advanced Communication at The Workplace (Pdf)
Week-6
Lesson-3 Video
Week-7
Lesson-4 Grammar for Communication (Pdf)
Week-8
Lesson-4 Video
Week-9
Lesson-5 Personality Development (Pdf)
Week-10
Lesson-5 Video
Week-11
Lesson-6 Team Building (Pdf)
Week-12
Lesson-6 Video
Week-13
Lesson-7 Customer Service (Pdf)
Week-14
Lesson-7 Video
Week-15
Lesson-8 Work Life Balance (Pdf)
Week-16
Lesson-8 Video
Week-17
Lesson-9 Introduction to Computer (Pdf)
Week-18
Lesson-9 Video
Week-19
Lesson-10 Introduction to Operating System (Pdf)
Week-20
Lesson-10 Video
Week-21
Lesson-11 Internet and E-Mail (Pdf)
Week-22
Lesson-10 Video
Taught by
Radhika B.
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