Total Quality Management - I

This is the first part of the two part course (TQM-I, TQM-II) and will cover topics ranging from TQM, Kaizen, Elementary concepts related to quality assurance, Basic Statistical Concepts and Control of Accuracy and Precision, Process Capability, SPC, Acceptance Sampling and Quality Management Systems, ISO 9000, etc.
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INTENDED AUDIENCE : Masters in Business Administration, Masters in Economics, Masters in Statistics/Mathematics, Masters in Industrial Engineering, Masters in Operations Research/Operations Management, Phd in related fields as mentioned above.PREREQUISITES : Probability & StatisticsINDUSTRY SUPPORT : All service, manufacturing, industry, government department, any type of private industry.

COURSE LAYOUT

The main topics covered in the course are:

• Total Quality Management and Quality Management Philosophies
  
• Customer Value Evaluation, Kaizen, Problem Solving and Quality Management
  
• Elementary concepts related to 7 Old and 7 New Tools for quality Assurance
  
• Basic Statistical Concepts and Control of Accuracy and Precision
  
• Process Capability, SPC, Acceptance Sampling
  
• Quality Management Systems, ISO 9000