Negotiation and Conflict Management

Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument and dispute. Negotiation skills are qualities that:Allow two or more parties to reach a compromiseThese are often soft skills and include abilities such as communication, persuasion, planning, strategizing & cooperatingUnderstanding these skills is the first step to becoming a stronger negotiatorIn any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organization they represent)However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful outcomeNegotiation has to go through many steps. Though it seems a simple process but it includes following stages:PreparationDiscussionClarification of goalsNegotiate towards a Win-Win outcomeAgreementImplementation of a course of actionTo resolve any problem one needs to follow the negotiation process.Negotiation is used in various situations .The following are a few of them.BATNA- (The best alternative to a negotiated agreement)Business NegotiationsConflict ResolutionCrisis NegotiationsDealing with Difficult PeopleDeal makingDispute ResolutionInternational NegotiationLeadership SkillsMediationNegotiation SkillsNegotiation TrainingSalary NegotiationsTeaching NegotiationWin-Win NegotiationsThe above situation shows that negotiation is a part and parcel of our life. It’s an inevitable part of our personal and professional life.

Week 1: Negotiation in Day to Day LifeWeek 2: Negotiation in Professional SettingsWeek 3: Negotiation in Legal Setting & PoliticsWeek 4: Negotiation for Leaders & Public AdministratorWeek 5: Conflict and NegotiationWeek 6: Distributive and Integrative Bargaining, Cross Cultural Perspectives of Negotiation