CPI-101: Consumer Protection Legislation

IntroductionThe rapid industrialization, revolution in the Information Communication Technology, globalization, etc., have brought about dramatic changes in our need, perceptions, behaviour patterns, attitude towards rights, entitlements responsibilities and concerns as consumers. In developing countries like India, these issues have become more problematic and necessitated the need for consumer education and awareness among the masses.Objectives of the courseTo understand several Consumer Rights against exploitationTo trace out the growth and origin of consumer movement at global and national levelTo know several rights available to consumers under the Consumers protection and other related lawsTo understand the genesis of consumer protection laws in India

WEEK

TITLE

Week-1

Unit 1: Evolution of the Consumer and Consumerism

Unit 2: Profile of the Consumer

Week-2

Unit 3: Consumer Environment

Unit 4: Consumer Behaviour in Market Economy

Week-3

Unit 5: Consumer Dynamics

Unit 6: Origin and Growth-consumer movement

Unit 7: Consumer Movement: Features, Issues and Trends

Week-4

Unit 8: Consumer Movement in India

Unit 9: Consumer Movement: Global Scenario

Week-5

Unit 10: Consumer Rights

Unit 11: Consumer Responsibilities

Week-6

Unit 12: Consumer Education in India

Unit 13: Consumer and Corporate Social Responsibility (CSR)

Week-7

Unit 14: Evolution of Consumer Protection Laws

Unit 15: Consumer Protection Act– Basic Features

Unit 16: Consumer Protection Act-limitations and Guidelines for Filing
Consumer Complaints

Week-8

Unit 17: Grievance Redressal Mechanisms and their Limitations