Using Customer Feedback to Improve Service
Offered By: Study.com
Course Description
Overview
This course utilizes short, engaging video lessons that can help your employees use customer feedback to improve service. The lessons be can reviewed at any time, on any device, and will help your company gather and implement customer feedback to improve customer relations.
Syllabus
- Ch 1. Gathering Customer Feedback
- Ch 2. Implementing Customer Feedback
- Ch 3. Managing & Improving Customer Relations
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