YoVDO

Qualities of Good Customer Service

Offered By: Study.com

Tags

Customer Service Courses Team Building Courses Customer Retention Courses Customer Satisfaction Courses

Course Description

Overview

This course is an effective and flexible training tool you can use to help your employees provide quality customer service and use effective practices for customer retention. Short video lessons are accessible 24/7 so your employees can review this material in scheduled training sessions or on their own.

Syllabus

  • Ch 1. Customer Satisfaction & Retention
  • Ch 2. Providing Customer Service
  • Ch 3. Building an Effective Customer Service Team

Related Courses

Fundamentals of Six-Sigma: Quality Engineering and Management
Technische Universität München (Technical University of Munich) via edX Atención y servicio al cliente
Galileo University via Independent Marketing Analytics: Competitive Analysis and Market Segmentation
University of California, Berkeley via edX Services Marketing: A Practical Approach
Indian Institute of Technology, Kharagpur via Swayam Culture of Services: Paradox of Customer Relations
Kyoto University via edX