Measuring Customer Satisfaction
Offered By: Study.com
Course Description
Overview
Customer satisfaction is a key driver for success for many companies. This course offers short video and text lessons your employees can use to closely examine the importance of customer satisfaction, as well as how it can be measured and interpreted.
Syllabus
- Ch 1. The Importance of Customer Satisfaction
- Ch 2. Customer Satisfaction Metrics & Methods
- Ch 3. Interpreting Customer Satisfaction Results
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