Improving Customer Service Leadership
Offered By: Study.com
Course Description
Overview
Companies that offer quality customer service typically have a team of leaders managing these efforts. You can use the lessons in this course to help your managers and team leaders understand how they can lead, measure and improve their customer service teams.
Syllabus
- Ch 1. Understanding Customer Service Leadership
- Ch 2. Leading Customer Service Teams
- Ch 3. Measuring & Improving Customer Satisfaction
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