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Improving Customer Satisfaction & Retention

Offered By: Study.com

Tags

Customer Service Courses Business Strategy Courses Customer Retention Courses Customer Satisfaction Courses

Course Description

Overview

Customer satisfaction and retention are among the main priorities of any company, and you can ensure that your employees understand concepts to achieve these goals by having them review these video lessons. This course is accessible at all times so you can easily arrange convenient training sessions.

Syllabus

  • Ch 1. Understanding Customer Service & Retention
  • Ch 2. Strategies for Increasing Customer Retention

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